We encourage everyone to use our offerings as listed above. You can find the procedure for contacting the ACG for assistance under
the HelpDesk tab. We maintain a set of email addresses each specific to a department within the division. Simply
find your appropriate email address and contact us. If it is an emergency or you do not have access to email, then there are phone numbers
listed for your use.
Please see links in the lower left hand panel titled "Various Tests". You can test your internet connection capabilities, scan your machine
for vulnerable ports, and tweak your network connection to fix problems.
Security Issues
Please see to the left the Symantec current security alerts and various patches according to the type of
Operating System (OS) that you are using. It is important to keep all systems update to date with patches
and service packs, Especially Windows systems. Windows is the highest profile system that hackers
attack on a regular basis.
It is required that all Windows machines have anti-virus software installed. Under the Software tab you
will information about the packages that we use in the division.
Campus Computing Policies
The ACG being part of campus ITS abides with the campuswide computing policies. In the near future the ACG will be drafting
and creating policies specific to the division. The following two links will give you information on Campus policies and
also the School of Engineering policies which in general will be similar to our division's policies.
In general, we attempt to response to all request within 24 hours within the general working week of Monday through Friday 8AM to 5PM.
However, responses may take place outside of this time. Please be aware that this does NOT indicate a 24/7 support system (i.e. 24 hours 7 days a week),
rather it is a 'good faith effort' to assist people when staff decide they wish to intervene in the 'off' hours. Please see the
HelpDesk tab for information on how to gain assistance.
Browser Compatibility
This website was tested with recent versions of
Internet Explorer, Netscape, Forefox, and Opera without any issues.
This website does not fully support old versions of Netscape Navigator prior to the 6.2 release in October 2001.
The source code uses TD BACKGROUND image attribute that is not fully supported by all browsers.
Please see links in the lower left hand panel titled "Various Tests". You can test your internet connection capabilities, scan your machine
for vulnerable ports, and tweak your network connection to fix problems.